1. Product Selection: Browse our catalog or website to select the products you wish to order. Ensure that you review product details, quantities, and pricing information before proceeding.
2. Contact Information: To place an order, please reach out to our dedicated sales team via phone, email, or our online ordering platform. Our contact information is provided below for your convenience.
3. Order Requirements: When contacting us to place your order, please provide the following information:
* Your company name and contact information
* Billing and shipping addresses
* Product codes or descriptions, along with quantities desired
* Any specific delivery instructions or deadlines
4. Order Confirmation: Once we receive your order request, our sales team will verify product availability, pricing, and shipping details. We will then send you an order confirmation email with a summary of your order, including total costs and estimated delivery dates.
5. Payment: Payment for your order can be made via cash or check, all major credit/debit cards, bankers draft or Wire Transfer are all acceptable methods of payment. All goods remain the property of the Company until paid for in full. Please ensure that payment is processed promptly to avoid delays in shipment.
6. Shipping and Delivery: Upon receipt of payment, we will proceed to fulfill your order. We offer various shipping options to accommodate your needs, including standard ground shipping, expedited shipping, and freight delivery for larger orders. You will receive tracking information once your order has been shipped.
7. Receipt of Order: Upon delivery, please inspect your order carefully for any damages or discrepancies. If you encounter any issues, please notify us immediately so that we can address them accordingly.
8. Customer Support: Our dedicated customer support team is available to assist you with any questions or concerns you may have before, during, or after the ordering process. Feel free to reach out to us for assistance at any time.

Please review the following delivery terms for a clear understanding of our process:

1. Shipping Methods: We offer various shipping methods to accommodate your needs, including standard ground shipping, expedited shipping, and freight delivery for larger orders.
2. Delivery Timeframes: Delivery times may vary depending on the shipping method selected and your location. Upon placing your order, you will receive an estimated delivery timeframe. Please note that unexpected delays due to weather conditions or other unforeseen circumstances may occur.
3. Order Processing: Orders are typically processed within 1-2 business days from the date of purchase. Once your order has been processed, you will receive a confirmation email with tracking information for your reference.
4. Shipping Charges: Shipping charges are calculated based on the weight of your order, destination address, and selected shipping method. The shipping costs will be displayed at checkout before you finalize your purchase.
5. Delivery Address: Please ensure that the delivery address provided is accurate and complete to avoid any delays or delivery issues. We are not responsible for undeliverable packages due to incorrect addresses provided by the customer.
6. Signature Requirement: Some orders may require a signature upon delivery for security purposes. If you are unable to be present at the time of delivery, please arrange for someone to sign on your behalf or provide delivery instructions for the carrier.
7. International Shipping: For international orders, additional customs fees, taxes, and duties may apply upon delivery. These charges are the responsibility of the recipient and are not included in the shipping fees paid at checkout.
8. Damaged or Missing Items: In the event that your order arrives damaged or if any items are missing, please contact our customer service team immediately for assistance. We will work diligently to resolve any issues and ensure your satisfaction.
9. Returns and Exchanges: Please refer to our returns and exchanges policy for information on how to initiate a return or exchange for eligible items.

For any delivery you refuse, you must give a minimum 48 hours notice to cancel. You can notify us in person, via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted subject to confirmation in writing. You can also refer any return/refund requests by calling +1(248)779-6536. We reserve the full right to implement a $30-$150 (USD) charge to cover any subsequent deliver & administrative expenses, in addition to a %20 restocking fee. Orders greater than $5,000 (USD) must have a maximum 72 hour notice to be canceled. Depending on your method of payment, please allow a refund processing time of 3 to 21 days.
 

Contact Information:

* Phone: 1-401-573-0127‬
* Email: sales@dkowholesale.com
* Website: www.dkowholesale.org

Thank you for choosing DKO Wholesale Company. We appreciate your business and look forward to serving you!

We accept all major credit cards, PayPal, and even cryptocurrency. Choose the method that suits you best!